AlbaShop Terms of Sale

These Terms and Conditions apply to all transactions that take place on this site and shall be between you the customer and alba model information.

About Us – Alba model information who take your money and are responsible for delivery of purchased items.

Liability Ownership of the goods purchased shall remain with Alba model information and shall not pass to you until the agreed price for them, together with all other sums due from you have been paid in full.
Alba model information does not represent that any product referred to on this site is appropriate for use, fit for purpose or satisfactory as to quality. Alba model information will not be liable, to the extent permitted by law, for any loss, damage or injury which may arise from the use of any information given or products sold on the Alba model information web site shopping page.

Making A Purchase Making a purchase could not be easier. Just browse our shopping pages, and click on any items that you wish to buy, confirm your order, and this will automatically place the goods into your shopping basket. To view the contents of your basket, please click 'View Cart'. After you have finished your shopping, click on "Check Out" and you will be asked for a few details that we need to be able to satisfy your order. Your payment is debited upon placing your order.

We accept all major credit & debit cards. Please note that we do not accept American Express.

Alba model information reserves the right to alter any specifications on the products featured on this website without prior notice. All sizes, and colours shown, are intended as a guide only and are approximate. Representations of colours are approximate, due to the limitations of photographic and calibrations of different output devices. If you are unsure, please contact us.

Shipping And Handling All deliveries to the UK mainland are £5.00. Items are sent via first class signed for Post, to deliver directly to your door. sent via Royal Mail.

We undertake to despatch the items within 14 to 28 days of the date of your order provided they are in stock at the time of your order.

Please bear in mind that stock levels can change from day to day

Please note that items are usually delivered between the hours on 9am and 5pm.

For items outside of UK mainland, please email us for shipping costs which vary as they are weight dependant.

Should the Royal Mail postal service attempt to make a delivery when you are not at home, they will leave a calling card with details along with a telephone number of their local depot so that you may arrange re-delivery on a suitable day for you or you can of course arrange to collect the goods from their depots also. Should their calling card not be responded to, then the goods will automatically be re-directed back to Alba model information. If re-delivery is required at this point, then you will be charged a carriage fee, payable over the phone either by your initial purchase card, or by any other credit/debit card if you wish.

Delivery Schedule You must sign for all goods as 'UNCHECKED'. Failure to do this may result in prolonged delays in processing your claim for any damaged or faulty goods, once the item has left the premises.

Should an order be cancelled after despatch or you refuse delivery of an item, then we reserve the right to levy an administration charge deducted from any refund of monies due to you of £7.

Your order will be processed the next working day from point of ordering. We will normally deliver your goods within 28 working days of ordering. These delivery schedules are provided as a guideline only.

Credit Card Security We know of no documented cases of credit card fraud using our shopping system over the Internet. We are using a secure system provided by HSBC Bank, and Paypal

Guarantee Any item purchased through this website may be returned within seven days of delivery providing that all packaging is complete, the goods are unused and your receipt is enclosed, at your expense.

When returning any goods, you MUST provide your receipt and a brief letter explaining why you are returning the goods. This MUST be attached to the OUTSIDE of the box containing the goods. Failure to comply with this may result in unnecessary delays in processing any refund or exchange.

For ALL returns, please address goods to:

RETURNS DEPARTMENT
Alba model information
PO Box 588
Southport
PR8 9BR

Any refunds due to the customer will be processed within 30 days of receipt of the goods by us, as per Distance Selling Regulations.

Reaching Us We do not recommend you telephone our office with enquiries as we are better able to respond to enquiries fairly and in a timely and documented manner if you make enquiries by email.

For sales enquiries such as international shipping etc, please email:

sales@albamodel.info

Alternatively, you can write to us at:
Alba model information
PO Box 588
Southport
PR8 9BR

Cancellations In the rare event that you wish to cancel your order, please email:

sales@albamodel.info

Your right to cancel. You may cancel your order at any time. We would urge you to advise us of this at your earliest convenience. If your cancellation is received after despatch, you will incur charges for its return.

It can help us and you, if you include your reasons for your cancellation. So if you wish, please do so. Also, upon any cancellation, you must include your order number. Without this information, you may experience delays in our processing your refund or exchange.

All cancellations must be via email or letter. Cancellations will not be accepted over the phone as all correspondence pertaining to this must be documented for all parties concerned.

Refunds / Reimbursements Any cancellation reimbursement due to you will be processed as soon as possible, but in a period not exceeding thirty days from the date of cancellation. This is in accordance with Distance Selling Regulations.

Please do not email any other address as you will be redirected to our accounts department. All refunds and reimbursements are dealt solely through this email address and not via any other means. This again is due to the fact that all correspondence must be documented for your peace of mind and our records.

Privacy Policy Alba model information does not disclose information to any other third party except to our couriers in order to deliver the goods purchased.Cookies are used on this website purely to track your shopping cart activity so that you may recall this information.

Alba model information will never send unsolicited emails (junk mail) to you. You will only be forwarded an email containing shipping, payment and your unique order reference confirmation, which we strongly suggest you retain for future use.

The information about you which we retain is as follows:

Your name, address, telephone number and credit/debit card details. We will never collect sensitive information about you without your explicit consent. Any information we hold on you will always be current and precise. Should you wish to discuss anything regarding this information, please contact us and we will be happy to advise you. Should you note any inaccuracies contained within our database, we will of course immediately amend this without exception.

The information we hold on our customer database is used for many reasons including, taking and fulfilling customer orders, and administering as well as enhancing our website and services to you.
Returns Policy

Initially, we ask you to report the faulty goods to our email service.. This is to assist us and can help you by keeping all of your correspondence documented.

You will have to send your goods back to us yourself, securely, thus preventing further damages during transit.

Goods which are not boxed wrapped or parcelled, adequately will not be accepted, under ANY circumstances.

When goods are returned, you MUST place an envelope on the OUTSIDE of the box, enclosing full details of any faults, your order number and current contact details.

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